Level 3 Diploma in Hospitality and Tourism Management

Level 3 Diploma in Hospitality and Tourism Management develops and rewards the hospitality and tourism managers of today and the future and continues to bring recognition and professionalism to the management sectors. Furthermore, we look to develop the team leaders, managers, and leaders of the future by creating and delivering learning appropriate for the industry.

The diploma will link to a key development in areas of the hospitality and tourism sector. Contemporary issues are identified and evaluated so that the learner has a true vocational understanding of the industry and an academic perspective.

Skills Development

Level 3 Diploma in Hospitality and Tourism Management develops the Learner’s understanding, abilities and skills in hospitality and tourism industry. At the end of the qualification, you will be able to:

• Understand and apply the principles of management in hospitality and tourism industry.
• Understand the nature of the tourism industry.
• Understand the role of the tour operator.
• Understand the role of the travel agent.
• Understand the nature of the hospitality industry.
• Understand the operations of Hotels.
• Understand the range of food and drink service establishments.
• Assess how a hospitality or tourism organization is affected by the challenges of its external environment.
• Contribute to the development of a marketing mix for a hospitality or tourism organization.
• Understand the principles of customer service.
• Effectively use verbal and communication skills.
• Understand how customer service is affected by corporate policy.
• Contribute to improvements in the quality of customer care delivered by a hospitality or tourism organization.
• Work independently and as part of a team.
• Manage one’s own personal development and growth.

Course Structure

Level 3 Diploma in Hospitality and Tourism Management has a total of four units and 120 credits (ETC: 60). Each unit has 30 credits.

• Introduction to the Tourism Industry
• Introduction to the Hospitality Industry
• Introduction to Marketing for Hospitality and Tourism
• Introduction to Customer Service for Hospitality and Tourism

Who is this course for?

This qualification is useful for students from all over the world who are seeking career development in the hospitality and tourism industry OR already on the job (managerial/supervisor/administrator/strategic analyst or in their early managerial career) for personal and professional development OR re-entering employment after a period of absence OR seeking a career change OR willing to progress to any UK University BA/BSC in the relevant hospitality and tourism sector.

Career Paths

The rationale of the qualification is to provide a career path for learners who wish to develop their capabilities at the managerial level within the hospitality and tourism sector.

Primary areas of employment include:

• Resort Manager
• Restaurant Manager
• Event Manager
• Wedding Coordinator
• Cabin Crew
• Tour Manager
• Tourism Officer