Certificate in Hotel Management

Certificate in Hotel Management provides students with the opportunity to develop and enhance their comprehensive management, leadership, personal, professional, and technical skills in a hotel environment. In this course, you will learn the hotel's day-to-day operations, which will open doors to employment in the hotel sector.

Learning Objectives of Certificate in Hotel Management

By the end of this course, you should be able to:

• Understand the nature of managerial work in the hotel and motel
• Develop an understanding to manage the hotel business environment, including food, beverage, front office, and revenue management
• Develop, lead, and manage staff to operate hotel operations
• Understand a complete management process to manage the hotel business strategy to achieve competitive advantages
• Implement total quality management tools and techniques to deliver hotel products and services
• Maintain an efficient and effective relationship with customers to achieve sales targets
• Manage finance in the hotel business to achieve financial goals and objectives with sound decision-making

Description

Certificate in Hotel Management includes the following key topics related to hotel management to meet the above learning objectives. Key topics of study include:

• The nature of managerial work in the hotel industry
• Marketing and sales orientation
• The level of services
• The management process to handle hotel business operations
• Managing the front office
• Total Quality Management and its implementation
• Managing hotel property
• Developing, leading, and managing a team
• Developing hotel business strategy to gain competitive advantage
• Managing finance and achieving excellence in customer service

Continuous Professional Development (CPD)

Certificate in Hotel Management also provides continuous professional development to individuals. For every 1 hour of learning, you will earn 1 CPD point.

Who is this course for?

Certificate in Hotel Management is useful for individuals from all over the world who are already on the job (or running their own hotel business) for personal and professional development, for career enhancement, re-entering employment after a period of absence, and for those seeking a career change to hotel management.

Requirements

Certificate in Hotel Management is open to all learners without any entry restrictions.

Career Paths

Certificate in Hotel Management attracts employers from all over the world. Diploma holders can pursue careers in the Hotel and Hospitality Industry as:

• Operations Manager
• Consultant
• Food and Beverage Supervisor
• Team Leader
• Head Receptionist
• Revenue Officer
• Service Manager
• Housekeeping Officer
• Front Office Administrator